Thursday, 6 April 2017

Thank you!

We would like to say a big thank you to all our lovely (and not so lovely) guests for providing feedback to us, or via TripAdvisor or a booking agent about our resort.

I read this to my mother when I saw it and it brought me to tears!
We do take the time to read all the reviews we receive, good and bad, and we do try to learn from them.

We would love to be loved by everyone, but obviously Mook Lanta Eco Resort is not a hit with every guest, but we are pleased that many of you do take the time to provide us with feedback. We promise we do not ignore it but do try to look if we could change ourselves to appeal to more people. Sometimes your feedback results in immediate action (ie a request for better curtains in the Cozy Fan Bamboo Bungalows resulted in a mad dash by Nick and myself to Krabi to buy some), sometimes it takes a little longer (being able to offer paper rather than plastic straws to those that request them) and sometimes we are unable to (providing Air Con in the fan bungalows!).

So a big thank you to
  • All our guests from who have collectively awarded us a 4 out of 5.
  • Our reviewers on TripAdvisor who have rated us 4 out of 5 and put us in the top 20 hotels on the island.
  • Our guests from who awarded us 4.1 out of 5
I promise that not only do we read your reviews, but the truly wonderful and awful ones make us cry!

If you are thinking of booking with us, please remember that if you book direct with me, we can talk through the different room types to ensure you choose the right bungalow for you AND you get the best prices! Then you will get the bungalow you are happy with and I get 5 out of 5 next year!

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